if you are not completely satisfied with any part of your service we will return to your home to re-clean the area within 24-hours. if the credit card on file is declined we will have to reschedule your appointment. we offer a guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you. in the event that this occurs you will be charged a $50 cancellation fee.