if you are not completely satisfied with any part of your service we will return to your home to re-clean the area within 24-hours. if the credit card on file is declined we will have to reschedule your appointment. we offer a guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you. in the event that this occurs you will be charged a $50 cancellation fee.
lock outs a lock out fee of $50 will be assessed in the event that our cleaning associate(s) arrive and are unable to access the premises despite the reason. if we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival. at that time you have the option to decline service of that item or we can proceed with service. extra services if you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services. in the event that your appointment is cancelled due to uncomfortable temperatures within your home you will be charged a $50 cancellation fee.
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