services not considered ‘standard website maintenance’ are subject to be charged at a regular hourly rate of £20, and will not be considered part of this contract. the minimum charge for maintenance is £00, any additional work that is included in this agreement will be charged at £20/per hour. company/developer shall provide client with minor updates to the web site for an indefinite period of within this contract. during the duration of this contract, the client agrees that company/developer will be the sole provider of maintenance services for the web site, and no other party will have access to or rights to change the web site.
company/developer will respond to all maintenance requests from client within 24 hours on weekdays and 48 hours on weekends, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request. most work will be done within this time frame, this is mostly precautionary. in the event that company/developer has any issues in delivering on a quoted deadline, client will be notified via email or telephone the reasoning for any change. any revisions, additions or redesign client requests company/developer to perform that is not specified in this document shall be considered “additional” and will require separate agreement and payment. client hereby authorises company/developer to access their web hosting account, providing active user name / password combinations for access to the server via ftp, assuring that ‘write permissions’ are in place on said hosting provider.
this agreement shall be effective as of the time frame client signs up for maintenance services. we schedule all work for the month in advance to maintain a workflow that is conducive for our business and for all of our clients. client representations – client makes the following representations and warranties for the benefit of nora kramer designs: confidentiality – the parties agree to hold each other’s proprietary or confidential information in strict confidence.
in no way is nora kramer designs to be construed as the agent or to be acting as the agent of client in any respect, any other provisions of this agreement notwithstanding. assignability – client may not assign this agreement or the rights and obligations thereunder to any third party without the prior express written approval of nora kramer designs. the written decision of the arbitrator shall be final and binding and enforceable in any court having jurisdiction over the parties and the subject matter of the arbitration.
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