this support and maintenance agreement for itext 7 is addendum 2 (âaddendum 2â) to the itext 7 software license agreement (âlicense agreementâ). the authority grants contractor a limited, fully paid-up, non-exclusive right and license to use, access, copy, reproduce, display, and create derivative works of the authority materials for the sole purpose of performing its obligations under this agreement and the support and maintenance agreement and only for so long as it is performing such obligations. standards digital is an independent contractor; nothing in this support and maintenance agreement shall be construed to create a partnership, joint venture, employment or agency relationship between the parties. upon any termination of an sow or order form, customer will pay, in accordance with the âinvoicing and paymentâ section of this support and maintenance agreement, any unpaid fees and expenses incurred on or before the termination date.
when accepted by fidelis, this support po will create a contract between fidelis and the customer (“support contract”) for provision of maintenance/support services with respect to such product (a “supported product”) in accordance with the terms and conditions set forth in this support and maintenance agreement. all use of software updates by user is governed by the terms and conditions applicable to the fidelis software previously licensed by user and/or the license provided with such software updates. fidelis shall have no obligation to correct all errors and shall not be liable for correction of errors attributable to any third party.customer, upon discovery of any such error shall notify fidelis in writing and provide instructions to illustrate or reproduce the error. fidelis will pay all shipping costs associated with the replacement product except that if customer is located outside of the united states, customer shall be responsible for any and all taxes, duties, fees, vat and any other charges associated with the import of the replacement product.
debugging of a product is to be performed on the customer site and will not qualify for an advance replacement. if user requests that fidelis provide service in any of the above cases, all services will be performed at fidelis’ then-current per-call or per-hour services rates. in the event of a termination by fidelis other than for breach, fidelis shall refund to user a portion of the maintenance fee prorated to reflect the date of termination. if any provision of this agreement is held to be invalid or unenforceable, the remainder of the provisions shall remain in full force and effect.
support and maintenance agreement means an agreement for the provision of support and maintenance services in respect of one or more products. sample 1 sample software support and maintenance agreement – 11/2017. commercial in confidence. i. table of contents. definitions and interpretation . 1. support sagent will establish and maintain an organization and process to provide support for the software to customer. 2. 3. 4., support and maintenance agreement template, support and maintenance agreement template, software support and maintenance agreement template, support agreement template, software support agreement pdf.
this support and maintenance agreement (“agreement”) sets forth the agreement, terms and conditions applicable between fidelis cybersecurity, product documentation software support and maintenance agreement share save to mydocs. a software maintenance agreement, or sma, is a legal contract that obligates the software vendor to provide technical support and updates for an existing, custom software maintenance and support agreement, software maintenance agreement template word, technical support agreement pdf, technical support agreement sample, software maintenance agreement terms and conditions, simple software maintenance agreement, software support contract template, support agreement m&a, software annual maintenance contract, app maintenance contract.
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