to help you out, we took a close look at the salesforce master subscription agreement and found seven spots in a standard salesforce contract that could land you in hot water. several complaints filed with the better business bureau mention abrupt terminations that became effective in a matter of days, but perhaps most notable is this user’s story: this user had been attempting to communicate and negotiate with salesforce employees for months, only to have their concerns shuffled from one department to the next without meaningful, sustained communication from a knowledgeable representative. “now, i’m leading a smaller company, and though we aspire to be a very large company someday, i can't spend the amount of money that salesforce requires. salesforce sells you on the glitz and glamour of these huge fortune 500 companies that are using their software. the customer is then left paying for something that they can’t use, as in the case of this complaint filer: “try calling salesforce if you want to end up with a hole in your head,” says scm consultants president steve meitzen, a current nutshell customer who used salesforce at two previous companies.